2020 saw a huge leap in the delivery of virtual health and care, with encouraging lessons for the current crisis and beyond. But has the speed of innovation been at the expense of inclusive people and patient-centred care? In this session we’ll explore what we can learn from the innovations that have accelerated during the pandemic and how we can align patient and user involvement in the development of future virtual health and care solutions.


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David Maguire

Senior Analyst, The King’s Fund (chair)

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David Maguire, Senior Analyst, The King’s Fund David Maguire is a senior analyst in the policy team and is responsible for the analysis of quantitative data, using a range of methods, across topics including workforce, primary care, inequalities, productivity and social care.

Before joining the Fund, David worked at the South Eastern Health and Social Care Trust in Northern Ireland where he supported managers to make their services more financially sustainable. He has an MA in health economics from the University of York and previous experience in the commissioning sector in Northern Ireland.
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Tara Donnelly

Chief Digital Officer, NHSX

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Tara Donnelly is Chief Digital Officer at NHSX which leads the digital transformation of the NHS and social care and exists to give patients and staff the technology they need. She leads the team focused on scaling digital health innovations to benefit citizens and staff, working with partners across health and social care.

  Tara’s career has spanned a range of operational roles in hospitals across London including Director of Operations at the Whittington, Managing Director roles at University College London Hospital and Chief Executive of the West Middlesex University Hospital. Most recently she was Chief Executive of the Health Innovation Network, the academic health science network for south London.

  She is President of the Health CEOs' Club, Non-Executive Director at the Nuffield Trust and was previously Trustee on the Board of Macmillan Cancer Support for ten years.
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Marco Francis

Technology Enabled Care Lead, Bristol City Council

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Preeti Mehta

Senior Project Manager – Digital Transformation, South Central and West CSU

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Preeti is Senior Project Manager – Digital Transformation at South Central and West CSU, leading on projects covering Integrated shared care records and Interoperability. Preeti is currently part of a team working on the Transition of Care and Health Information Exchange (CHIE). CHIE is one of the oldest and the biggest Shared Care record in the country. Before joining the CSU Preeti was Systems and Information Manager at the Wessex Kidney Centre and led on various IT initiatives within the unit. Prior to NHS Preeti worked with Brighton and Hove City Council as Senior Project Advisor. Preeti also volunteers as a Governor in a Local Junior School.
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André Wilkinson

Service User

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After studying for a degree in community and youth studies, André embarked on a long and successful career in community development, mostly in the public and voluntary sectors. His work often engaged some of the Country's most excluded communities in some of the most deprived areas. He later moved into trade union work representing members mostly in public services as well as the voluntary sector.

More recently he has experience of accessing health and other associated support services digitally, and he has become more aware of some of the issues around access to such services from the perspective of a service user.


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